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In my working encounter with Michelle, she is professional in her delivery of the Emergenetics Workshop. She knows her content knowledge well and is able to engage the staff involved. She is approachable and is always willing to go the extra mile to assist the school in the training requests.
Michelle is prompt in her actions and never fail to deliver what she has proposed to do for her clients. She is able to accede to the request of the client and makes professional judgement to provide advice to ensure the smooth running of the training. She is also very meticulous in the documentation and the follow up of the paper work required of the training.
I am really glad and privileged to be able to work closely with a committed and dedicated staff of yours like Michelle and truly appreciate the service she has rendered to our school during the Emergenetics Workshop.
Ms Ong-Lim Lay See
School Staff Developer
Queenstown Primary School
Michelle was able to engage the 9 students in an interactive yet thought-provoking manner. The students went through the Process Facilitation Skills Workshop and Mentoring Workshop with Michelle and gained hands-on facilitation skills while being challenged to consider issues related to the mentoring of others.
We have enjoyed working with you in the discussion of the programmes for the students and in the crafting of personalised workshops to cater to their learning needs. In particular, Michelle’s dedicated attitude and her willingness to go the extra mile to fine-tune each session based on the students’ responses and our feedback provided us with a very pleasant experience
Ms Kelly Chan
Assistant Director of Career Services
Singapore Institute of Technology
Michelle Ow was a facilitator for the Tripartite dialogue on concerns of self-employed persons. This project involved stakeholders from NTUC, Ministry of Manpower and SNEF. She facilitated 3 sessions involving a wide range of industries, including taxi and private hire car drivers; freelance educators and instructors; tourist guides and insurance agents.
Michelle is a great team player and worked well with fellow facilitators, including those whom she was working with for the first time. She took initiative in offering timely feedback on our facilitation plan, and adapted to the context of different stakeholders. This was most evident in the session involving taxi and private hire car drivers, where several were Mandarin speaking. She readily took up the challenge of facilitating in Mandarin to engage the drivers.
Generally, Michelle builds rapport very well with participants. She’s adaptable to the needs of the situation and gets hands-on in creating a conducive environment for stakeholder engagement – even to the extent of creating signages to direct participants in navigating their way at the venue. Her proactive attitude and resourcefulness are great assets to any team project.
Dr Yee Lai Fong
Formerly Senior Consultant
I have worked with Michelle on many occasions to facilitate focus group discussions (FGD) hosted by the public sector.
Michelle had always been well prepared for the sessions. She would have thought through how she would facilitate based on the facilitation guide, with her prepared flipcharts.
Yet, she is able to nuance her style to suit the composition of the participants as she gets to know them better before and during the discussion. For example, in a particular Mandarin FGD, she was able to elicit good responses from the elderly group by peppering her questions with local phrases and getting some of them to help scribe phrases in those local contexts.
Michelle also works with youths and together with her experience in experiential learning, she brings insights to facilitating diverse groups of participants.
Mr Low Ming Hwee
I have engaged with Michelle Ow as a facilitator and has been a Lead and Group Facilitator for numerous public engagement projects including the Community Sharing Sessions for new citizens by People’s Association and Youth Engagement Session by Temasek Foundation Cares. She is always the first person I have in mind whenever I need a facilitator to help facilitate a difficult conversation and create a safe space for participants to share candidly. She is sensitive to the needs of the client agency, and the participants of the workshops. I would highly recommend Michelle Ow, as a trainer and facilitator for any project that require the engagement of internal and external stakeholders.
Mr Lewis Liu
Formerly Senior Consultant
I attended the "Creating a Value-able 2018" experiential workshop whereby I was guided by Michelle during the walk at Mount Faber, Henderson Wave to Hort Park trail. Michelle is indeed a very passionate and sincere coach and facilitator and I learnt a lot about myself as well as crafted my goals for 2018 under her guidance. Highly recommended to anyone who wants to achieve success in your life!
Mr Victor Tan